At DigitalQuest, we strive to provide a great gaming experience for all our customers. If you are not fully satisfied with your purchase, our refund policy is as follows:
If you cancel your video game order within 7 days of purchase and the game has not been opened or downloaded, you are eligible for a full refund.
Cancellations made 3 to 6 days after purchase are eligible for a 50% refund if the game has not been opened or activated.
Cancellations made more than 6 days after purchase or if the game has been opened, activated, or downloaded are non-refundable.
Digital game purchases are non-refundable once the download or activation code has been used, unless there is a technical issue that prevents the game from working properly.
If you experience a technical issue with a downloaded game, please contact us within 5 days of purchase for troubleshooting or a potential refund.
If you receive a defective or damaged physical copy of a video game, please contact us within 7 days of purchase. We will offer either a replacement or a full refund based on your preference and the availability of stock.
Pre-ordered games are eligible for a full refund if the cancellation is made at least 7 days before the official release date.
Cancellations made within 7 days of the release date are non-refundable, but we will offer store credit or exchange in certain cases.
We are committed to ensuring your satisfaction with your purchase. If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team.
Thank you for choosing DigitalQuest!